Frequently Asked Questions

FAQ
Who are you?
Lovebird Lane is a small indie handmade business, founded by Julieanne Cole and based in Adelaide, South Australia.
How can I contact you?
Email is the best way to get in touch (hello@lovebirdlane.com). Please do not message me regarding orders or business inquiries via Ravelry, Instagram, or any other social media avenues. They most likely will be missed. I always try to respond to inquiries via email, within 24 hours, Monday - Friday. If contacting me over the weekend or holiday, please allow for the next business day for a response.
How do updates work?

My updates are sporadic, so the best way to find out when I have new items in the shop, you can follow me on Instagram or Facebook.

Do you accept custom orders?
Yes! Please send me a message to hello@lovebirdlane.com and let me know which colourways you would like along with yarn weight desired. I will get back to you with my available yarn stocks to arrange your order and invoice.
What do you use to dye your yarn?
I use Jacquard and Dharma acid dyes and citric or acetic acid (depending on availability) to dye wool and wool blends. After yarn has been dyed, I allow it to cool before washing in a gentle wool wash then rinsing until the water runs clear.
I understand that you have a dog, but I'm allergic to them. Does this mean I can't knit with your yarn?

Of course I cannot guarantee that you won't find an errant dog hair or two in your yarn, however I keep my yarn stocks well up from the ground so Elvis is unable to get into it.

 
 
How do I care for projects knit out of Lovebird Lane Yarns?

The below instructions are very important for my non-superwash hand spun yarns as they are more delicate than commercial, superwash yarns. Most of my yarns are superwash yarn, but you will get better longevity of vibrancy from your hand dyed yarn if you follow these instructions:

Hand wash your hand dyed yarn items in cold water and a gentle wool wash with no agitation past a gentle swirl. Rinse if required and squeeze (don't wring!) out the water. You may then roll your item in a towel and step on it to get any excess water out before lying flat to dry in the shade.

That being said, I routinely machine wash my (superwash only!) hand dyed yarn items in a delicates bag on a cold, delicate cycle, with a gentle wool wash and low spin (800 rpm or less). BUT bear in mind that you may get more wear and tear on your items this way and even though my yarns are colourfast, the colour may not stay as vibrant.

I purchased more than one skein of the same colourway, but they look slightly different. What's going on?
When it comes to hand dyed yarns, each skein is truly unique - that's the joy of hand dyed yarn! Skeins of the same colourway are never identical, even from the same exact dye pot, and their intensity varies from batch to batch. They're a work of art! If you order more than one skein of a particular colourway in the same order, I do my best to ship skeins that closely match. However, I always recommend alternating between two skeins, every few rows, to avoid pooling, flashing, or a sudden shift of colour.
Why don't you ball your self striping yarn?
It doesn’t look as pretty in a skein, right? However, did you know that when you wind yarn it stretches? And if it is left in the wound state for too long it will stay stretched. That is, until you wash it! When it hits the water it will snap back to its original shape and can cause your perfectly fitting socks to be too small after washing. I even rewind any self striping I personally purchase in balls back into a skeins and wash it before knitting, just to make sure my socks don’t shrink. By keeping my self striping yarn in a skein, I like to think I’m ensuring a great sock knitting (and washing!) experience for my lovely customers. The more you know! 🌈 ✨
I started caking/balling my yarn, but now it's become a huge tangled mess! Can I get a replacement skein?

Our yarns are skeined and twisted with the utmost care. I am not responsible, nor do I offer replacements or refunds for any snags or tangles that may occur in the caking or balling process.

If you do not have access to a swift and ball winder, I will happily cake your yarn before shipment. Just let me know by adding a note your order.

 
 
I’m an LYS owner and would like to stock your yarns. Do you take wholesale orders?

Thank you very much for your interest! Absolutely! I am open to negotiating wholesale orders. Please contact me via hello@lovebirdlane.com to open a discussion.

Please note: It is forbidden to purchase Lovebird Lane Yarns for resale, without my express written consent.

Do you do trunk shows?
I am more than happy to be available for local trunk shows in the local Adelaide area. Please contact me via email (hello@lovebirdlane.com) to discuss the possibility. 
I received a shipment notification, but when I check the tracking info, there is no data. Where is my stuff?
When you receive a shipment notification, this simply means that your item has been packaged and a label created for postage. It will be picked up by a courier or delivered to the post office later that day or the following day. Please allow 1-2 days for tracking info to appear (for tracked items) on the carrier's website. Unfortunately, orders being shipped internationally via Economy Air are unable to be tracked.
Do you reserve listings?
 

I do not reserve listings within shop updates. In fairness to all my customers, items are sold on a first-come-first-serve basis.

However, I am happy to create a custom order for you. Please email me at hello@lovebirdlane.com to discuss.

I don’t have a swift and/or ball winder. Can you wind my skein(s) for me?
Absolutely! Just let me know by adding a note to your order during checkout. I will ship your yarn caked and ready to knit!
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