Shipping policy

Australian Orders

All packages are shipped via AusPost Standard.

If you are located in Adelaide, collection can be arranged from Seaton by appointment.

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New Zealand/US/Canadian Orders

All packages are shipped via AusPost Standard or courier provided by Sendle. All international packages must be marked as “merchandise”.

Customers ordering from outside of Australia are responsible for the payment of any applicable international customs fees and/or charges that may apply. Please review your post office and customs policies.

Delivery

Once a package is dropped off to the post office or collected by the courier, delivery time is completely out of my control. If a package seems to have gone missing, please check your tracking info and allow at least 14 days before contacting me. Chances are it's just delayed. If you still haven't received your order by then, let me know and I will chase it up with AusPost or Sendle.

Orders generally ship within 1-3 business days of purchase. For custom orders, please allow up to 3 weeks for shipment.

For all orders, you will receive an email notification as soon as your item is packaged and ready to ship, along with a tracking number (if applicable). Tracking info is generally available straight away on the AusPost website, however from experience, the tracking may not be updated regularly.

Customer is responsible for shipping and handling costs. Regarding return shipping, please see my refund & exchange policies.

Yarn Clubs

When purchasing a yarn club membership, you will pay upfront for the shipment of each monthly installment, at checkout. Please be sure to choose your correct location and the "Yarn Club" shipping option. Yarn Club orders with the incorrect shipping option selected will be invoiced for the additional cost and if unpaid will be cancelled.